Care navigators and aggregators
Telemedicine platforms, urgent care coordinators, and provider brokers
If your product matches patients to providers, the facility graph underneath you is the bottleneck. This cluster covers organizations that already own the patient relationship and need a verified facility directory, referral routing, and availability data sitting behind them.
Who fits in this cluster
- Telemedicine and digital health platforms. Online consultation services that need physical referral points when a patient needs labs, imaging, pharmacy, emergency care, or in-person follow-up.
- Emergency and urgent care coordinators. Ambulance services, call centres, emergency operations centres, and urgent care dispatch teams that route cases by proximity, capability, opening status, and service readiness.
- Provider aggregators and care brokers. Marketplaces and care navigation businesses that match patients to providers commercially.
What this cluster gets
- A facility graph as a service. CAIL Health is the directory underneath your product, instead of one you build and maintain yourself.
- Referral routing. Pathway-aware routing returns a specific in-network or in-scope referral, not a static list.
- Real availability. Service status, opening hours, and capability flags surfaced where they matter in your flow.
- Verification. Accepted schemes, scope of practice, and credentials available on each provider record.
- Two authentication paths, cleanly separated. Patient-facing access is anonymous; operator and dispatch access is identified. Operations carry their own audience security scheme, so the two paths never mix.
If you are building a navigation product on top, the Concepts section in Documentation is the right next read.
See Get in touch to start.